All we want is for you to love your purchase.
If you decide to return a purchase, we will gladly refund you, no questions asked. Here's how it works:
Our return policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Your item must be unused and in the same condition that you received it.
Shipping costs will not be refunded.
Email us and we'll prepare a return label for you.
What happens to your return?
We've never thrown anything away:)
Our returns are usually due to size or someone expecting a different type of fabric so they are washed, ironed, and re-sold.
In the rare case there is a defect we hadn't caught before shipping, we either use the items ourselves here at home or for product photography or we gift the item to friends.
We also sell defective products for a discount like our Imperfect hand or kitchen towels. These were either from a defective batch we made or the defective part of another product. If, for example, we find a defective towel we cut it into four and create three hand towels and one defective hand towel we either sell for a steep discount or give it to customers as a gift.
We can also send you another item if you prefer that to a refund. If that's the case, email firstname.lastname@example.org so we can arrange the exchange.
We can certainly replace items in the rare case they arrive defective or damaged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days depending on your payment provider.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items will be refunded at their sale price.
Gift cards and Face masks
Shipping your return
To return your product, you should mail your product to: Anatolico, 148 Lefferts place, Apt 2, Brooklyn, New York, 11238. Email us at firstname.lastname@example.org so we can send you a return label.